Novacare is a licensed and certified online pharmacy dedicated to providing a wide range of prescription medications, over-the-counter (OTC) products, and health supplies directly to your door. We prioritize safety, convenience, and fast delivery for all Novacare customers.
Are you a licensed pharmacy?
Yes, Novacare operates as a fully licensed and regulated pharmacy. We adhere to all local, state, and national regulations governing the sale and dispensing of medications. Our professional staff, including licensed pharmacists, oversees all dispensing processes to ensure safety and quality.
How can I contact customer service?
You can reach the Novacare customer service team via email at [Customer Service Email], by phone at [Phone Number], or through the Live Chat feature available on our website during business hours [Time Zone].
How do I order a prescription medication?
To order a prescription medication, you will first need to search for the product and add it to your cart. During the checkout process, you will be prompted to provide your valid prescription. You can upload an image/scan of the prescription, or our Novacare team can contact your prescriber/doctor directly for verification. No prescription medication will be dispensed without proper authorization.
Do you accept prescriptions from any doctor?
Novacare accepts valid prescriptions from all licensed healthcare providers (doctors, nurse practitioners, etc.) within [List accepted regions/countries, e.g., the United States and Canada]. The prescription must be current and not expired.
Can I transfer an existing prescription to Novacare?
Yes, transferring is easy! Simply provide us with the name and phone number of your current pharmacy, and the Novacare team will handle the transfer of your remaining refills. This process usually takes 1-2 business days.
What is the difference between a prescription drug and an Over-the-Counter (OTC) medication?
Prescription drugs require a written order from a licensed prescriber and are only available after professional verification. OTC medications (like pain relievers, allergy medication, and vitamins) can be purchased directly without a prescription through Novacare.
What are your shipping options?
Novacare offers several shipping options, including Standard, Expedited, and our Fast Shipping option. Exact transit times and costs are calculated at checkout based on your location and selected speed.
How fast is the “Fast Shipping” option?
Our Fast Shipping option is designed to deliver your order within [Specific Time Frame, e.g., 1-2 business days] after it has been processed and verified by a Novacare pharmacist.
How long does it take to process an order?
OTC-only orders are typically processed and shipped within 24 hours. Prescription orders require pharmacist review and verification, which can take an additional 1 business day to ensure safety and compliance before shipping.
Will my package be discreet?
Yes. All Novacare packages are shipped in plain, unmarked packaging with no mention of “pharmacy,” “Novacare,” or the contents on the outside label for your privacy.
Can I track my order?
Absolutely. Once your Novacare order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s progress.
What payment methods do you accept?
Novacare accepts all major credit cards (Visa, MasterCard, Amex, Discover) and mobile payment options like zelle, cashapp,venmo. we also accept gift cards
Do you accept health insurance?
We currently do Not accept most major health insurance plans. However, we will provide you with a detailed invoice that you can submit to your insurance provider for reimbursement.
What is your return policy?
Due to safety regulations and to ensure the integrity of our medications, Novacare cannot accept returns on prescription drugs or over-the-counter medications once they have left our facility. If you received a damaged or incorrect item, please contact our customer service immediately for a resolution.